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Shipping & Returns

We do not issue refunds back to your original method of payment. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. We will issue you a "Store Credit" once the returned merchandise is received. The store credit can take 1-4 business days and will be issued via the email on file with a code to use at checkout. 

If you have any questions please go to the "Contact Us" section and fill out the form or email us at shopivcollection@gmail.com

If you are mailing in your return, please send it here:

IV Collection
Returns & Exchanges
3238 Starkville St.
Saint Charles, MO 63301

NOTE:

  •  We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • We DO NOT send return labels, so you can send the item back however you prefer.
  • Merchandise must be returned within 14 days from the receive date.
  • Merchandise must be unwashed and unworn with original IV Collection tags.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  •  Items of the Day, Flash Sale and Sale Items are FINAL SALE!
  • All accessories are FINAL SALE!
  • Bodysuits and Intimates are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing.
  • Once your return is processed, we will email you an egift card with your store credit that you can use on the website.
  • Preorders of backordered items may ship separately.
  • Any returns past the policy will not be accepted or store credited.

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